What is 'claims adjusting'?

Claims adjusting refers to the process of investigating and evaluating insurance claims to determine their validity and the amount payable under the insurance policy. This involves a thorough assessment of the facts surrounding the claim, including gathering evidence, interviewing witnesses, and consulting with experts if necessary. The claims adjuster acts as a mediator between the insurance company and the policyholder, ensuring that the claim is handled fairly and in accordance with the terms of the insurance policy.

This process is crucial, as it not only helps in processing claims efficiently but also ensures that fraudulent claims are identified and managed appropriately. By thoroughly evaluating a claim, the adjuster helps protect the interests of both the insurance company and the policyholder, aiming for a just outcome based on the circumstances of the claim.

The incorrect options reflect different aspects of the insurance process but do not accurately define claims adjusting. For instance, denying claims is a potential part of the claims process, but it is not synonymous with adjusting claims. Calculating future policies and setting premiums are tasks related to underwriting rather than claims adjusting, which focuses specifically on the assessment of claims made by policyholders.